Return Policy

We do not offer refunds for change of mind. We are happy to provide you with a store credit (in the form of a gift voucher) to the value of the returned item(s), on change-of-mind purchases, providing the returned item(s) was not on sale or discounted at the time of purchase, and is received:

• Within 14 days of ordering (the date your order was placed);
• In original condition – unworn, unused, unwashed and undamaged;
• With all tags, stickers and any protective packaging attached and intact;
• In the original, undamaged product packaging;
• With a copy of the original purchase receipt (detailing the order number, customer name, address and date of order).

Please note: We do not accept returns or exchanges for skincare, perfume or jewellery. If we receive your return and it does not meet the above criteria, we will be unable to issue you store credit. In this case, the product will be returned to you. Payment for return shipping will need to be made before the item leaves our premises. 

Refund Policy

All products are individually quality checked before leaving our premises and delivered with a trusted shipping provider. On the rare occasion an item is deemed faulty due to manufacturing fault or defect, we will issue a refund of the total purchase amount, or where possible provide a replacement product. A refund will not be issued for any or all of the below reasons:

• If you changed your mind;
• The product does not fit how you expected it would;
• If you accidentally ordered the wrong product;
• If you decide you did not like the product;
• If you found the item cheaper somewhere else;
• If you have no use for the product.

If an item is returned and not deemed faulty by our team, you will not be refunded, and any costs that were incurred to return the product(s) for review will not be refunded.

Returns Process

If you would like to return your product, please ensure you have first read and understood our Returns Policy and Refund Policy above. Then, please contact us with your order number, details of why you would like to return the product and whether you would like to be issued with store credit (in the form of a gift card) or a different product. Please be aware that the cost and responsibility of returning the goods to our store in saleable condition is your responsibility.